Grey To Lead Housekeeping At The Pacific Hotel Cairns
Cairns, 7th August, 2013 – Dorothea Grey brings more than 25 years experience as an executive housekeeper to the Pacific Hotel Cairns after taking on the management of the one of the hotel’s largest teams.
Paul Kamsler, executive director of the Pacific Hotel Cairns, said with more then two decades of experience, Dorothea who is extremely well-known in the hospitality industry in Far North Queensland, would be a valuable asset at the hotel.
“I welcome Dorothea on behalf of the entire team and wish her all the best. She has earned a reputation in Cairns as one of the best in her field and brings with her a wealth of experience,” he said.
Prior to her position at the Pacific Hotel Cairns, Dorothea was executive housekeeper at the Hilton Cairns.
However, for Dorothea it was the boutique nature of the Pacific Hotel Cairns, which allowed the housekeeping team to go that extra mile that was important to her.
“I am delighted to join the team at the Pacific Hotel Cairns and I look forward to leveraging my experience at the property.”
“It’s such a pleasure to work in the hotel industry. House keeping in one of the largest teams you will find in any hotel and probably one of the most important for guests.”
“Whether they are new guest or a room is occupied, it is important to go that extra mile and provide personal service.”
She said because the Pacific Hotel Cairns was a privately owned and managed hotel, they were able to provide a more personal level of service.
She said she was also looking forward to putting her skills as a trainer to good use.
“My role is described as a teaching executive housekeeper. It is not just about ensuring a room is clean, it is also about training staff to observe and anticipate the different needs of the guest.”
“This is what converts moments into great memories for our guests,” she added.